Events missing tracking_id

Open Tracking Debug in the back-office (Integration › Tracking) next to your shop, and go through these checks in order.

1. You accepted analytics cookies on the shop before the test.

   No event is sent and no tracking id is made before analytics consent. That is by design.

   Fix: Step 3: Events, consent

2. Every page loads the tag with config and your client ID, in the <head>, before any event call.

   Without config the tag keeps events waiting; on a page without the tag, events never leave.

   Fix: Tracking tag

3. The cart and order pages are on the same domain as the product pages.

   The tracking id is kept per domain. A checkout on another domain starts without it.

   Fix: FAQ, checkout on another domain

4. On Shopify: the pixel is on (app setting or custom pixel), and your theme has no tag cart or transaction_end calls.

   On Shopify only the pixel sends carts and orders; extra tag calls arrive without the pixel's tracking id.

   Fix: Shopify app, Track carts and orders

5. Turn on debug in the tag config and check the console for refused fields, such as a quoted total_price.

   An event with a wrong field is stored as invalid and does not count.

   Fix: Tag events, transaction_end

Still stuck? Write to your FitMyType contact with the page URL and what the browser console shows.